Feature
Updated 2026-11-02
Ordr auto-replies to common Instagram and Facebook questions, then hands qualified chats to the same AI order agent used on WhatsApp—without fake engagement or unofficial clients.
Ordr helps teams respond faster to social comments and messages while keeping product, campaign, and customer context connected.
Most social demand arrives after hours. Auto-replies cover availability, pricing pointers, and how to order, then open a DM or Messenger thread where Ordr can take a structured order instead of leaving a comment unread until morning.
A reply that only says “check our bio” wastes the click. Ordr connects social messages to products, campaigns, storefronts, and order workflows so the next message can be a cart, not another vague CTA.
Automation must stay visible and capped. Ordr exposes dashboard settings, human handoff, and Meta-safe cadence guards so public comment replies and private DMs do not look spammy or retry silently when Graph calls fail.
Use this feature page together with Instagram DM automation, comment-to-DM guides, and Messenger AI order answers so staff know which path is public reply versus private commerce chat.
Yes. Ordr supports social automation workflows that can respond to common inquiries and route qualified conversations into AI-assisted messaging on Instagram, Facebook, WhatsApp, and web chat.
Yes. Ordr keeps operators and tenant admins in control through dashboards, settings, and handoff workflows whenever a reply needs a human.
Ordr uses official Meta Graph APIs for publish and messaging paths. It does not scrape, browser-automate, or fake likes, follows, or reactions. Automated public replies and DMs stay behind rate limits and Meta-safe guards.
Automate hours, menu links, order starters, and FAQs. Keep VIP complaints, refunds, and sensitive account issues on human handoff with the full transcript attached.