FAQ
Updated 2026-10-31
Moving from an Instagram DM to checkout means answering the guest’s question, sending one approved ordering or payment route, confirming items and fulfilment details, and recording payment status in your order system—while allergies, refunds, and unclear addresses go to staff.
Answers for restaurants moving Instagram conversations from questions to checkout: ordering routes, payment handoffs, staff entry, and Meta-safe automation.
Most restaurants use a direct ordering link, a connected ordering integration, or staff-managed entry. Pick one primary pattern so Instagram discovery does not spawn three conflicting totals.
Labeled typical scenario: a guest selects a burger in DM, then asks to remove an ingredient at payment time. Automation or staff restate the modifier, check kitchen policy, update the order record, and only then complete payment. Do not leave the change only in chat scrollback.
Ordr by Aiis covers Instagram alongside WhatsApp, Messenger, Telegram, web chat, and a hosted storefront. Use it when you want structured DM-to-order intake and human handoff on official Meta APIs. See the pillar guide for the wider restaurant chat sales path.
Classify intent, answer the blocking question, send the current menu or checkout link (or collect items through a documented staff process), confirm fulfilment details, then take payment through the approved processor or COD policy. Log the order outside Instagram.
Send the ordering route when the guest shows buying intent or asks for the menu. Hours-only questions can get hours plus an optional order path. Complaints should get a human, not a checkout push.
Confirm quantities and modifiers, then either enter them through your controlled staff form or ask the guest to select the same items on the order page so totals and stock stay accurate. Avoid dual entry that creates two kitchen tickets.
Use your documented path: online checkout (for example Paymob where connected), transfer instructions your finance team owns, or COD with address confirmation. Instagram chat should not be the only place payment status lives.
Yes when it runs on official Meta Graph APIs. Ordr can answer, collect fields, create orders, and hand off—without scraping or automating likes and follows. Plans: Growth USD 25, Pro USD 50, Scale USD 80, 14-day trial; Meta fees separate.
Broken menu links, sold-out items, delivery-area denials, bilingual threads, payment failure language, and handoff to a named host. Confirm staff see the transcript and half-built order.