Skip to content
Answer

Take Facebook Messenger orders with the same AI as WhatsApp

Ordr answers Facebook Messenger with your live catalogue, runs the same structured order flow as WhatsApp and Instagram, and keeps Page inbox handoff in one place.

Connect FacebookTry live demo

Messenger is still where many buyers already are

Customers who message your Facebook Page expect product answers and a clear path to order — not a dead-end “visit our website” reply.

  • Catalogue-aware Messenger replies
  • Structured checkout steps
  • COD and Paymob when configured

One agent across Meta

Facebook Messenger, Instagram, and WhatsApp share Ordr’s agent behaviour and catalogue, so channel switches do not reset the sale.

  • Shared prompts and tools
  • Shared customer context
  • One operator inbox for handoff

Page comments can start the DM

When social automation is enabled, buying-intent comments on your Page can get a public or private reply and continue as a Messenger order conversation.

  • Keyword comment triggers
  • Public or private first reply
  • Optional AI continuation in Messenger

FAQ

Can Ordr take real orders inside Facebook Messenger?

Yes. Messenger uses the same structured commerce contract as WhatsApp and Instagram when the Page is connected.

Do I need a separate Messenger chatbot?

No. One Ordr agent covers Facebook Messenger together with Instagram, WhatsApp, Telegram, and web chat.

What if a customer needs a human?

Operators can take over from the shared inbox. Handoff pauses AI so staff and the bot do not reply at once.