From interest to order in DM
When a customer asks price or size in Instagram DM, Ordr replies from your products and can collect the details needed to confirm a purchase.
- Catalogue-aware replies
- Variant selection
- Shared customer profile
Answer
Automate Instagram DM orders with one AI agent
Ordr answers Instagram DMs with your live catalogue, starts the same order flow as WhatsApp, and keeps comments, DMs, and Messenger under one agent.
Same agent as WhatsApp and Messenger
One business behaviour across Meta channels — so a customer who comments, then DMs, then switches to WhatsApp is not starting from zero.
- Instagram + WhatsApp + Messenger
- One catalogue
- One handoff inbox
Comments that become conversations
Public comment triggers can send a private reply and continue the sale in DM when you enable social automation rules.
- Comment triggers
- Private reply + DM
- Optional AI handover
FAQ
Can Ordr take orders inside Instagram DM?
Yes. Instagram participates in the same structured commerce flow as WhatsApp and Messenger when the channel is connected.
Do I need a separate bot for Instagram?
No. One Ordr agent and one catalogue cover Instagram, WhatsApp, Facebook Messenger, Telegram, and web chat.
Can comments start a DM automatically?
Yes, when you configure social auto-reply rules. A matching comment can get a public or private reply and continue in DM.