Feature
Updated 2026-11-03
Ordr’s AI order-taking software captures products, modifiers, delivery or pickup, and payment preference inside the chat—then writes a fulfilment-ready order your team can run.
Ordr turns customer messages into structured orders, bookings, and commerce workflows while keeping your team in control of approvals and handoff.
Customers ask for products, delivery, bookings, payment, or support without choosing from a rigid menu first. Ordr maps that intent onto your catalogue and business tools instead of trapping them in a canvas flow that breaks on the first unexpected question.
The conversation becomes an order, customer profile update, booking request, or operator handoff—visible in one tenant workspace. Your team stops rebuilding the same details from chat screenshots.
Use one commerce contract across WhatsApp, Instagram, Facebook Messenger, Telegram, and web chat. A buyer who switches apps meets the same agent behaviour and catalogue answers.
Cash on delivery stays first-class where trust depends on it. Card checkout via Paymob is available when enabled. Official Meta conversation fees remain on the merchant’s WhatsApp Business account, separate from Ordr plans.
AI order-taking is not “set and forget.” Operators can take over mid-thread, approve edge cases, and keep clinical or VIP judgment with people. Handoff pauses the agent so customers never get two conflicting replies.
It is software that lets customers ask in natural language while the system gathers product, customer, and fulfilment details into a real order or booking—not only canned FAQ replies.
No. Ordr connects conversations to products, orders, bookings, customer records, campaigns, and operator workflows.
WhatsApp, Instagram, Facebook Messenger, Telegram, and web chat use the same agent contract and catalogue unless a platform limit requires a difference.
Yes. Human handoff pauses AI on that thread so operators continue with the full transcript and customer profile.
Scripted chatbots follow buttons and break off-script. Ordr is an AI commerce agent that reads your live catalogue and can create the order. See the chatbot vs AI order agent answer for the comparison.