Guide
Updated 2026-10-31
Answer restaurant menu questions in Instagram DMs from one current menu source: reply to the exact ask, add the detail that changes the decision, state any uncertainty, then give one ordering step—never invent prices, allergens, or availability from memory.
Verified Instagram DM replies for restaurant menus: classify the question, check one source, handle allergens safely, keep English and Arabic aligned, and point to one order path.
Menu DMs often mix price, availability, customization, allergens, and ordering logistics. Label the primary need first so the reply answers that need instead of dumping the full menu.
Labeled typical scenario: a guest asks whether a chicken sandwich contains dairy and whether it is available today. Check allergen records and today’s stock before replying. If either answer is uncertain, route to kitchen or host; if both are confirmed, state the facts and send one ordering path.
Automate confirmed menu facts when your Instagram account permissions and connected menu source stay current. Ordr can answer from product data and hand off when confidence is low. Do not automate unverified allergens, service recovery, or invent availability.
Check the approved menu for name, price, modifiers, and availability first. Structure the reply as direct answer, useful qualification, then one next action (menu link or order path). Escalate allergen and preparation questions the kitchen has not verified.
Prices, ingredient lists, portion sizes, modifiers, today’s availability, delivery coverage, and opening hours. Yesterday’s canned reply can be wrong after a morning menu change.
Separate dietary preference from medical allergy. Confirm ingredients from records or kitchen, do not promise cross-contact control unless kitchen policy allows it, and hand off when shared fryers, surfaces, or prep rules are unclear.
Yes—if both languages read from the same source entry. Keep official item names, prices, allergens, and availability identical; only the wording changes. Review recurring Arabic templates when the menu updates.
Keep humans for unverified allergens, complaints, refunds, payment disputes, stock that changes faster than the menu feed, and unclear bilingual messages that could change safety or order meaning.
Ordr by Aiis runs AI customer support across Instagram, WhatsApp, Messenger, Telegram, and web chat on official Meta APIs. Confirmed menu facts can move guests toward ordering while exceptions reach staff. Plans: Growth USD 25, Pro USD 50, Scale USD 80, with a 14-day trial; Meta fees are separate.