Privacy Policy for Ordr customers and Meta data

1. Introduction

Welcome to ordr ("we," "our," or "us"). This Privacy Policy explains what information we collect, how we use it, and your rights when you use our multi-tenant AI commerce platform, including integrations with Meta platforms (WhatsApp, Messenger, Instagram), Telegram, web chat, payments, and related admin tools. Use of ordr is also governed by our Terms of Service.

2. Information We Collect

We collect the following types of information:

• Account InformationName, email, phone, and business details provided during registration or billing setup.
• Customer & Commerce DataIdentifiers, order and booking details, and catalog data needed to run your workflows.
• CommunicationsMessage content and metadata exchanged via AI agents and connected channels.
• Usage & Device DataLogs, analytics, and technical signals about how you and your customers use the platform.

3. How We Use Your Data

We use information to operate and improve commerce automation:

4. AI, Conversations & Orders

Conversation history, structured commerce payloads, and tool results may be processed to generate replies, create or update orders, and support human handoff. Tenants control business prompts and catalog content. Do not submit sensitive personal data into channels unless it is necessary for the customer request you are fulfilling.

6. Sharing & Processors

We share data with infrastructure and integration processors as needed to run the service (hosting, databases, AI providers, payment gateways, and channel APIs). We do not sell personal information. Disclosures may also occur when required by law or to protect users and the platform.

7. Retention & Security

We retain account and operational data for as long as your tenant is active and as needed for backups, dispute resolution, and legal requirements. We apply administrative and technical safeguards appropriate to a multi-tenant SaaS platform. No method of transmission or storage is perfectly secure.

8. Your Rights

Depending on your location, you may have rights to access, correct, delete, or export personal data, or to object to certain processing. Tenant admins can manage much of their workspace data in-product. For other requests, contact us using the email below. We may need to verify the request and the requester's authority over a tenant.

9. International Transfers

ordr may process data in the regions where our hosting and subprocessors operate. By using the service, you acknowledge that data may be transferred across borders as needed to provide the platform, subject to applicable law.

10. Changes

We may update this Privacy Policy from time to time. The "Last Updated" date will change when we do. Continued use of the service after an update means you accept the revised Policy.

11. Contact