Points tied to real orders
Loyalty only matters when balances match what customers actually bought in chat or on the storefront—not a disconnected stamp card.
- Earn rate per currency
- Redemption block size and value
- Same catalogue and checkout
Feature
Loyalty points for WhatsApp and storefront orders
Updated 2026-11-12
Ordr loyalty awards points on qualifying paid orders and lets the chat assistant redeem them at checkout from rules you set (points per currency, redemption blocks). Members live next to CRM clients and automations, so rewards stay tied to real WhatsApp, Instagram, and storefront purchases. Included on Growth, Pro, and Scale.
Reward repeat buyers in the same workspace as chat orders, without a bolted-on loyalty app.
Assistant-aware redemption
Customers ask to use points in WhatsApp; the agent applies your rules and shows the discounted total before confirm.
- Redeem in chat checkout
- Human handoff for disputes
- Visible history for staff
Works with CRM and automations
Repeat buyers already have client profiles. Loyalty sits beside retention automations so you are not exporting CSVs to another rewards vendor.
- Shared customer identity
- Automations list includes loyalty
- Campaigns can still message segments
Example (illustrative)
A regular orders weekly on WhatsApp. After paid orders, points accumulate. On the next chat checkout they ask to redeem; the assistant applies a redemption block, states the new total, and confirms before kitchen prep.
- Earn on paid orders
- Redeem in the same thread
- Confirm total after discount
Plan availability
Loyalty is included on Growth, Pro, and Scale. Abandoned-cart recovery remains Scale-only. Check the live pricing table for the current list.
- Loyalty: Growth, Pro, Scale
- Abandoned cart: Scale
- Live table on pricing
When Ordr loyalty is not the right fit
If you need a full coalition program, plastic cards, or multi-brand point pools, confirm this points-and-redeem model matches your brand before you migrate.
- In-workspace points
- Not a bank-style coalition
- Rules stay merchant-owned
FAQ
How do customers earn loyalty points?
On qualifying paid orders, using the earn rate you configure (points per currency unit). Unpaid or cancelled orders should not inflate balances.
Can the AI redeem points in chat?
Yes. When loyalty is enabled, the assistant can apply redemption blocks at checkout according to your block size and value settings.
Where do I manage members?
Loyalty members appear with your marketing automations / loyalty tools in the dashboard, searchable by name, phone, points, and join date.
Is loyalty separate from abandoned-cart recovery?
Yes. Loyalty runs on Growth, Pro, and Scale. Abandoned-cart recovery is Scale-only. Both live under Automations.
Does loyalty work with COD?
Award points when the order is paid or marked paid per your ops rules—do not credit points on unconfirmed COD that never delivers.