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Feature

Hosted storefront for chat commerce

Updated 2026-11-07

Ordr’s hosted storefront is a branded online shop that shares products, prices, and order records with your AI agent on WhatsApp, Instagram, Messenger, Telegram, and web chat—so DMs and the website sell the same catalogue.

Give buyers a shop link and a chat agent that share one catalogue—orders, customers, and fulfilment stay in the same Ordr workspace.

One catalogue, two surfaces

Chatbots that only reply in WhatsApp leave you maintaining a second website menu. Ordr keeps the storefront and the AI agent on the same product data so a price change or sold-out item applies everywhere.

  • Shared products and prices
  • Structured orders from shop or chat
  • Same customer profile

Built for restaurants and retail

Use food menu setup when modifiers and categories matter, or merchandising collections when you sell catalogues. Pickup, delivery, and payment preferences stay on the order record.

  • Menu-oriented flows
  • Collections and highlights
  • COD and card when enabled

Works with the rest of the platform

Abandoned-cart recovery, campaigns, and CRM profiles attach to the same customers who browse the shop or message on WhatsApp—not a separate storefront SaaS.

  • Campaigns to shoppers
  • CRM history
  • AI handoff when needed

FAQ

What is the Ordr storefront?

A branded online shop hosted with your Ordr tenant. It uses the same products, prices, and order records as your WhatsApp, Instagram, and web chat agent.

Do I need Shopify if I use Ordr?

Not for a basic shop. Ordr includes a hosted storefront. If you already run Shopify or WooCommerce, you can sync catalogues where that integration is enabled—see the Shopify/WooCommerce WhatsApp answer.

Can customers order in chat and on the storefront?

Yes. Both paths write structured orders into the same workspace so kitchen, warehouse, or delivery see one record.

Does the storefront support menus and merchandising?

Yes. Food-oriented menu setup and storefront merchandising (collections and highlights) are available depending on your plan.