Feature
Updated 2026-11-07
Ordr automations run follow-ups and workflows from customer events inside the same platform that already holds chats, orders, bookings, and CRM profiles—so abandoned carts, reminders, and escalations stay on one timeline.
Connect events in chat commerce to the next message, reminder, or operator task—without exporting customers to another automation SaaS.
Bulk campaigns are one growth lever. Automations cover the moments after a chat stalls or a booking is made—when timing matters more than a weekly blast.
Journeys that run on a stale CSV miss the customer who just ordered. Ordr automations read the live tenant: profiles, carts, and booking state.
WhatsApp follow-ups outside the care window need approved templates. Automations are designed to sit next to that constraint instead of ignoring it.
Workflows that react to customer events—such as an unfinished order, a new booking, or a handoff—and run follow-ups your team defines, on channels you already connected.
Campaigns are usually scheduled broadcasts to a segment. Automations fire from events (cart abandoned, booking created) so each customer gets the next step at the right time.
Yes. Journeys can pause AI and alert operators when a rule says the chat needs a person.
Yes. Outside the customer-care window, outbound steps need approved templates. Meta fees stay on your Meta account.