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Answer

Recover abandoned WhatsApp carts and half-finished orders

Ordr keeps incomplete chats and carts visible so approved recovery journeys can bring customers back on WhatsApp, Instagram, or Messenger — with humans ready if they reply with a problem.

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Most lost revenue is an unfinished conversation

Customers ask a price, get interrupted, and never send the address. Recovery starts from that thread — not from a cold SMS blast with no context.

  • Conversation-aware follow-up
  • Cart and order context
  • Channel the customer already used

Automations with an escape hatch

Retention and campaign tools can nudge politely. If the customer disputes or asks for a person, handoff beats another automated push.

  • Approved campaign sends
  • Human takeover
  • Suppression when staff are active

Measure what came back

Attribution and inbox history help you see whether recovery messages turned into orders — not only opens.

  • Order linkage
  • Per-channel reporting
  • Credit-aware AI usage

FAQ

Can Ordr remind customers who did not finish checkout?

Yes. Retention and marketing automations can re-engage customers on supported channels when you enable those journeys.

Will recovery messages spam people?

You control which automations run. Good practice is a short, contextual nudge with an easy path to a human.

Does this work if they started on Instagram?

Yes. Recovery should continue on the channel the customer used, with the same agent and catalogue context.