Answer
Ordr runs the same catalogue and order flow on WhatsApp and a hosted storefront, so customers can buy in chat or on the web without two disconnected systems.
Products, variants, and prices stay authoritative in Ordr. WhatsApp conversations and the storefront both read the same inventory instead of drifting apart — the usual failure mode when a chat bot and a separate Shopify theme are maintained by different people.
Some buyers prefer DMs; others prefer a link from an ad or bio. Ordr covers both with the same AI agent contract and human handoff when needed, so your team is not stitching screenshots from two tools.
Cash on delivery, card checkout via Paymob when enabled, and confirmation in-thread remain first-class for chat buyers while the storefront supports the same commerce model for browsers who never open WhatsApp.
Many tenants launch on WhatsApp alone and add the storefront later. Start with chat if that is where demand already lives; add the browsable shop when you want SEO landing pages or ad landing URLs without rebuilding the catalogue.
The WhatsApp AI for ecommerce answer covers chat commerce broadly. This page focuses on running chat and a hosted storefront from one Ordr catalogue — useful when searchers compare “WhatsApp shop vs website.”
Yes. Ordr uses one catalogue so chat and web do not show conflicting stock or prices.
They can buy in either place. Orders and customer context land in the same tenant workspace for your team.
No. Many tenants start on WhatsApp alone. The storefront is optional when you want a browsable shop alongside chat.
If you already run Shopify or WooCommerce, see the dedicated WhatsApp sync answer. Native Ordr catalogue + storefront is for teams that want chat and web without a separate store stack.