A scripted WhatsApp chatbot follows buttons and breaks off-script. An Ordr AI order agent reads your catalogue, creates real orders, and hands off to humans when needed.
Keyword bots and flow builders are fine for FAQs. They struggle when a customer asks a product question that was never drawn on the canvas — or wants to buy with a modifier you did not button-ize.
Ordr is built as commerce automation: search products, collect missing profile fields, create the order, offer payment methods, and escalate.
If you only need business hours and a link to your website, a lightweight bot may suffice. If revenue happens in the chat, you need an agent that can finish the sale.
No. Ordr is an AI commerce agent: it uses your catalogue and business tools to take orders and bookings, not only to send canned replies.
Yes. Structured WhatsApp lists and confirmations are part of the experience — backed by live product data rather than a frozen script alone.
The conversation can be handed to a human operator. Your team sees the full thread and can continue from the dashboard.