Guide
Updated 2026-11-12
To take orders on WhatsApp Business with fewer “what’s the price?” loops, publish a WhatsApp catalog (or a pinned price list): clear names, prices, photos, and variants customers can tap. Keep stock honest, confirm the cart in chat, then log the order. When volume grows, Ordr answers from the same live catalogue on Cloud API—without replacing Meta’s catalog tools for shops that still run the Business app alone.
Practical setup for WhatsApp catalogs and price lists so product browsing turns into confirmed orders—under your WhatsApp Business order-taking playbook.
Most lost chats are price and availability questions. A catalog (or pinned list) answers those before staff type. Pair it with the order-management checklist so taps become records—not more unread threads.
Ship a small set that matches what you actually sell this week—not every SKU in the warehouse.
Catalogs struggle when every coffee has six custom options. Put the sellable base item in the catalog; collect modifiers in chat (or Ordr) so the record stays accurate.
Food trucks and micro-shops can pin a price list or PDF. Replace it whenever prices move. Still confirm totals in chat—the list is discovery, not the order system.
After the customer picks items, run the same fields as your WhatsApp order management system: quantity, name, phone, address or pickup, payment, confirmed total.
If staff still answer the same catalog questions at night, connect Ordr on Cloud API so the agent reads products, variants, and stock context, then writes the order. Keep Meta fees on your Meta account; Ordr plans are separate (Growth USD 25, Pro USD 50, Scale USD 80).
Fix these before you blame Meta’s UI.
In Meta WhatsApp Manager / Business Suite Commerce, create or connect a catalog, add items with name, price, description, and image, then link the catalog to your WhatsApp Business account. Exact UI labels change—use Meta’s current Commerce docs if a screen moved.
No. A pinned price list or menu photo works for tiny menus. A catalog scales better when SKUs, variants, or photos matter. Either way, confirm items and totals in chat before prep—see how to take orders on WhatsApp Business.
Meta’s WhatsApp catalog is the in-chat product browser for the Business app/API channel. Ordr’s catalogue is the commerce source of truth the AI agent uses across WhatsApp, Instagram, Messenger, and the optional storefront. Many merchants sync or maintain products in Ordr so chat answers match checkout.
Catalog browsing starts the conversation; fulfilment still needs confirmation (modifiers, address, payment). Treat catalog taps as intent, then run your order fields—or let Ordr collect them conversationally.
Update the catalog or Ordr products before peak hours. Stale prices create disputes. For volatile menus, shorter descriptions plus “confirm total in chat” beat a PDF nobody updates.
Ordr can sell from its own product catalogue in chat. Connecting WhatsApp still goes through Meta. Use Meta catalog features when you want native product cards; use Ordr products when you need AI order-taking and multi-channel consistency.