Guide
Updated 2026-11-12
A WhatsApp order confirmation message repeats items and quantities, the total, delivery address or pickup time, and payment method, then asks the customer to reply YES before you prepare anything. Save it as a quick reply; when volume grows, Ordr states the same fields and writes the structured order.
Copy-ready confirmation wording shops can save as a quick reply, plus when Ordr sends structured confirms automatically.
Send after you have items and a computed total.
Resend a fresh confirmation—never patch the old one mentally.
Align WhatsApp Business labels with your statuses.
Catalogue-aware totals, structured order record, human handoff anytime.
Line items and quantities, modifiers, total price, delivery or pickup, payment method, and an explicit ask for YES.
Prefer an explicit YES or “confirm” after you state the total. Emoji alone creates disputes when items change.
The form collects fields; the confirmation message locks the deal after you price the cart. Use both under how to take orders on WhatsApp Business.
Yes. The agent gathers missing details, states the total, creates the order, and staff can edit or take over before fulfilment.
Away message plus morning triage for low volume; Ordr for real-time night confirms within Meta rules, with handoff on payment-sensitive chats.