Guide
Updated 2026-10-31
Follow up after a restaurant chat inquiry by restating the open ask, offering one concrete next step (menu link, booking fields, or payment route), and logging the outcome—within Meta’s messaging windows and without repeating the same nudge until it becomes spam.
Practical follow-up for restaurant WhatsApp and Instagram inquiries: timing, one next action, Meta messaging windows, and when to close the thread.
Follow-up works when it advances a half-finished order or booking. If the guest never shared party size or address, ask for that field. If they already have a payment link, remind them of that link—not the whole menu again.
Labeled typical scenario: a guest asks for tonight’s menu on WhatsApp, receives the link, then stops. Within the care window, send one message that points back to the same link and asks whether they want pickup or delivery help. If they stay silent, close the label; do not start a daily drip.
Assign follow-ups to a role or automation rule so they do not depend on whoever last opened the phone. Ordr can keep context across Instagram, WhatsApp, Messenger, Telegram, and web when those channels are enabled, with handoff when the guest asks for a person.
Follow up when the guest asked about menu, delivery, booking, or order status and left without confirming. Typical windows: same service period for hot order intent; next morning for after-hours questions; within the WhatsApp 24-hour care window for free-form replies when that channel applies.
Reference the original ask, give one clear action (order link, remaining booking fields, or available times), and make it easy to decline. Skip generic “just checking in” messages that force the guest to restate everything.
One planned nudge after silence is enough for most menu or booking inquiries. A second message only when the guest invited it or when status changed (item back in stock, table opened). Close the thread in your CRM or labels after the final attempt.
Inside the customer care window you can reply in free form. Outside it, use approved templates only. Never automate likes, follows, or engagement bait. Ordr respects those constraints on official Graph APIs.
Ordr by Aiis can run AI support, structured order intake, and approved follow-ups across WhatsApp, Instagram, Messenger, Telegram, and web chat. Plans: Growth USD 25, Pro USD 50, Scale USD 80, with a 14-day trial; Meta messaging fees remain separate.