Guide
Updated 2026-10-31
Restaurants capture after-hours reservations by collecting date, time, party size, name, contact, language, and special requests in chat, storing a clear status (awaiting staff review, waitlisted, or tentatively held), notifying a named morning owner, and writing the final booking into the reservation system—never treating an unread inbox as confirmation.
After-hours booking intake for restaurants: required fields, pending statuses, morning ownership, and Meta-safe chat automation that still confirms in your reservation system.
After-hours reservation capture fails when messages sit unlabeled until lunch. Define who claims overnight threads at open, which statuses appear in the queue, and how guests learn that confirmation is pending.
Labeled typical scenario: a guest messages after close for six guests tomorrow at 8:00 p.m. Automation collects fields, marks awaiting staff review, and notifies the morning host. The host checks the book, offers 7:30 or waitlist if needed, then writes the confirmation into the reservation system and replies on the same channel.
Test WhatsApp, Instagram, Messenger, Telegram, and web chat separately—notification timing differs after hours. Ordr can run intake and handoff on official Meta APIs without fake likes or follows. Keep WhatsApp template rules in mind for outbound reminders outside the 24-hour care window.
Keep messaging channels open with an automated or scheduled intake path that asks for booking fields, states that staff will confirm when the floor opens, and logs the request with an owner for morning triage. Confirm the table only in your reservation source of truth.
Only when live availability and booking rules are current and your policy allows auto-confirm. Otherwise collect the request, offer waitlist or alternative times as “pending staff review,” and avoid promising a room or large-party hold without a host.
Date, time, party size, guest name, phone or messaging ID, preferred language, occasion or accessibility notes, channel (WhatsApp, Instagram, web), and status. Include the unresolved action for the morning host in one line.
Assign a morning owner, use statuses staff can filter, confirm on the same channel when the booking is real, and keep chat as context—not the only booking record. Test after-hours handoffs before launch.
Ordr by Aiis runs AI support and commerce across WhatsApp, Instagram, Messenger, Telegram, and web chat on official Meta APIs, including structured intake and human handoff. Availability and final confirmation still need your reservation system. Plans: Growth USD 25, Pro USD 50, Scale USD 80, 14-day trial; Meta fees separate.