Tickets instead of screenshots
Chat commerce fails in the kitchen when cooks read blurry WhatsApp photos. KDS turns structured orders into columns the station can run.
- Confirmed → Preparing → Ready
- Item lines and add-ons
- Search open tickets
Feature
Kitchen display for WhatsApp and chat orders
Updated 2026-11-12
Ordr’s kitchen display (KDS) shows live order tickets in Confirmed, Preparing, and Ready columns so cooks or packers advance status without digging through WhatsApp screenshots. Tickets come from the same orders created in chat, storefront, or staff entry—items, quantities, add-ons, and notes included. Included on Scale with bookings; check the live pricing table.
A live ticket board for kitchen or fulfilment stations fed by the same orders your AI takes in chat.
Same orders as chat and storefront
Whatever created the order—AI WhatsApp intake, Instagram, storefront, or staff—lands in one order record the display can show.
- Shared order IDs
- Customer name and phone
- Fulfilment type when set
Built for restaurants and fast fulfilment
Food menus and high-velocity packing both need a board that updates live. Use it beside bookings on Scale when you also take tables.
- Live refresh
- Status actions for the station
- Less inbox archaeology
Example (illustrative)
A guest orders a burger with no onions on WhatsApp. The AI confirms and writes the order. The ticket appears under Confirmed on the KDS; the cook moves it to Preparing, then Ready for pickup—without opening the chat thread.
- Chat becomes a ticket
- Station owns status
- Chat stays for customer updates
Plan availability
Kitchen display is included on Scale, along with bookings. It is not on Growth or Pro. Check the live pricing comparison table.
- KDS: Scale
- Bookings: Scale
- Live table on pricing
When KDS is not the right fit
If you need certified hardware integrations, multi-station routing across large commissaries, or deep POS menu engineering, confirm this software board matches your kitchen before you replace an existing KDS vendor.
- Software board in Ordr
- Not a hardware certification program
- Best when orders already live in Ordr
FAQ
What is the Ordr kitchen display?
A station board that lists open orders by status (Confirmed, Preparing, Ready) with item lines, quantities, add-ons, notes, and timers—fed by Ordr orders.
Does it work with WhatsApp orders?
Yes. When the AI or staff confirms an order in Ordr, it can appear on the KDS like any other ticket—no separate kitchen WhatsApp group required.
Can staff update status from the board?
Yes. Move tickets through Preparing and Ready so runners and customers see progress that matches the order record.
Is this a full POS hardware suite?
No. It is a software kitchen / fulfilment display inside Ordr. Pair with your printer or POS habits as you already do.
Which plan includes kitchen display?
Scale. Bookings are also Scale-only. Growth and Pro do not include KDS. Confirm on the live pricing table.