Reservations without a second app
Many teams juggle a booking widget, a WhatsApp inbox, and a spreadsheet. Ordr keeps the request, the chat, and the customer profile in one place.
- Structured booking fields
- Same channels as orders
- Human handoff
Feature
WhatsApp bookings and reservations
Updated 2026-11-07
Ordr bookings capture appointment and reservation intent inside WhatsApp, Instagram, and other connected chats: the AI gathers the required fields, writes a booking record, and hands hard cases to staff with the transcript intact.
Turn “can I book for Friday?” into a structured reservation your team can run—without a separate booking inbox.
Clinics, tables, and services
The same feature covers appointment intake for clinics and services and reservation-style requests for restaurants. Vertical pages go deeper; this page is the product pillar.
- Appointment intake
- Table / party details
- CRM linkage
Works with campaigns and automations
Reminders and win-backs should not live in a disconnected tool. Ordr automations and campaigns can reopen the same customers who booked in chat.
- Reminder workflows
- Segment from CRM
- Meta-safe outbound
FAQ
Can Ordr take bookings on WhatsApp?
Yes. When bookings are enabled for the tenant, the AI agent collects date, time, party size or service type, and contact details, then creates a booking record staff can confirm or adjust.
Is this only for clinics?
No. Clinics are a common use case, but the same booking tools support restaurants (tables), services, and other appointment-style businesses.
What happens when a request is complex?
Operators take over with full chat history. AI pauses on that thread so humans handle VIP seating, medical nuance, or schedule conflicts.
Do bookings share the customer profile with orders?
Yes. Booking requests attach to the same CRM client record as chat history and orders when identifiers match.