Yes. Ordr treats Arabic and English as equal conversation languages rather than translating an English bot. The language is set by the customer's first message, and it stays consistent across every channel a business sells on.
A customer who writes in Arabic is answered in Arabic. No menu, no setting, no per-customer configuration.
WhatsApp, Instagram, Messenger, Telegram, and web chat share one conversation contract, so Arabic behaves identically wherever the customer starts.
Catalogue items and menu dishes carry an Arabic name beside the English one, so an Arabic conversation stays in Arabic.
Yes. Ordr handles Arabic and English as first-class conversation languages. A customer can choose Arabic from a language prompt, and a customer who simply writes in Arabic is answered in Arabic without choosing anything.
No. A first message written in Arabic sets the conversation to Arabic on its own. The language prompt exists for customers whose first message does not make the language clear.
Products and menu items carry an optional Arabic name alongside the English one, so an Arabic conversation can quote Arabic product names rather than switching language mid-sentence.
All of them. WhatsApp, Instagram, Facebook Messenger, Telegram, and the web chat widget share one conversation contract, so language handling does not change per channel.
Yes. Any conversation can be handed to a human operator, who sees the full history in the language it happened in.