Yes. One agent, one catalogue, one set of orders and customers, across five customer channels. Ordering and booking follow a single shared contract, so a customer gets the same behaviour wherever they start.
WhatsApp, Instagram DMs, Facebook Messenger, Telegram, and an embeddable web chat widget are all answered by the same configured agent.
Order confirmation, booking confirmation, edits, and cancellation use the same steps and the same stable choice ids on every channel.
Orders, bookings, customers, and conversation history land in one workspace regardless of which channel produced them.
Yes. WhatsApp, Instagram, Facebook Messenger, Telegram, and the web chat widget are answered by the same agent, reading the same catalogue and writing to the same order and customer records.
No. The business setup, catalogue, and conversation behaviour are configured once. Connecting a channel is a credential step, not a second configuration of the agent.
Customer records are shared, so a customer the business already knows is recognised. Message history is per conversation, so a customer moving from Instagram to WhatsApp starts a new thread against the same customer profile.
The ordering, booking, confirmation, and cancellation steps follow one shared contract with stable choice ids across channels. How the buttons are drawn differs per platform, because each messaging platform offers different message types.
Connecting the account. WhatsApp uses the Meta Cloud API; Instagram and Messenger connect through Meta; Telegram uses a bot session; web chat is a script snippet with a public key and an allowed origin.