Feature
Updated 2026-11-12
WhatsApp multi-account ops lets an Ordr workspace operate more than one WhatsApp Business line—useful for brands, branches, or agencies—while keeping catalogue, orders, and staff access in one place. Enable it when your package includes the feature (confirm on the live pricing table), connect each Meta WhatsApp line officially, and keep human handoff clear so the right inbox owns each chat.
Run multiple WhatsApp business numbers in one tenant without duplicating catalogue and order tools.
Duplicating whole Ordr tenants just to add a second number creates catalogue drift. Multi-account ops keeps commerce tools shared while lines stay distinct on Meta.
Each line must be a legitimate WhatsApp Business / Cloud API connection. Unofficial multi-number hacks on WhatsApp Web are out of scope and unsafe.
Label which number owns marketing vs support, document who may send templates, and train handoff so VIP chats do not land on the wrong line.
A brand runs a city retail WhatsApp and a separate wholesale line. Both connect in Ordr. Retail DMs create retail orders; wholesale chats use the same catalogue rules but a different number and staff queue.
WhatsApp multi-account ops is available when enabled on your package. Confirm on the live pricing comparison table before you promise multi-number ops to a branch rollout.
If you only need one WhatsApp number, stay on the standard connection. If you need a full BSP reseller console for hundreds of client WABAs, evaluate agency tooling—Ordr is a commerce OS for your tenant lines, not a wholesale WhatsApp reseller panel.
A package capability to run more than one WhatsApp Business account or line inside one Ordr tenant, instead of one number only.
Yes. Every WhatsApp line still connects through official Meta WhatsApp Cloud API / Business tooling. Ordr does not replace Meta approval.
Brands with multiple store numbers, agencies managing several lines, or teams separating retail vs support WhatsApp identities.
It appears when your package enables WhatsApp multi-account ops. Check the live pricing comparison table—do not assume every Scale tenant has it until the table says so.
Chats stay tied to the WhatsApp line the customer wrote. Staff still work in Ordr with roles and handoff; avoid mixing customer replies across the wrong number.