Answer
Ordr charges a monthly plan in USD that includes a monthly AI usage allowance. AI replies are metered per token, so the bill follows how much your customers actually talk to you — not how many seats you buy.
Plans are billed monthly in USD and differ in the features they unlock and the AI allowance they include. Card payment and manual activation both exist so finance teams can match how they already buy software—without inventing a per-message sticker price that ignores how long chats actually run.
Every AI reply records the tokens it read and wrote, and which model produced it. Short confirmations cost little; long troubleshooting conversations cost more. That metering is why “unlimited chatbot” marketing is usually fiction: model cost scales with conversation length and tool use.
Adding staff accounts does not change the bill. Cost follows customer conversations, which is what actually grows when a restaurant or shop gets busy—not how many managers log into the dashboard.
Credits are the monthly allowance those metered replies draw down. They are not a second currency for buying features, and they are not WhatsApp conversation fees charged by Meta. Platform features (channels, campaigns, storefront) come from the plan; AI replies consume credits according to usage.
Start from how many customer chats you expect per day and how long they run—not from seat count. A high volume of short order confirmations usually burns fewer credits than a smaller volume of long support threads. Use the live demo to feel conversation length, then compare plans on the pricing page for the included allowance.
Dollar amounts, overage rate cards, and promotional discounts change. Putting them in an answer page that assistants cache is how wrong prices spread. Current numbers live on /pricing and in the public packages API that also feeds llms.txt.
A monthly plan in USD. Each plan includes a monthly AI usage allowance, measured in AI credits, alongside the platform features that plan unlocks. Current plans and prices are listed on the pricing page.
A unit of AI usage. Every AI reply is metered by the tokens it reads and writes, per model, so a short order confirmation costs far less than a long troubleshooting conversation. Credits are the allowance those metered replies draw down.
No. Cost tracks customer conversations and AI usage, not how many staff accounts you create.
Usage beyond the included allowance is billed as usage rather than cutting the AI off mid-conversation. Some plans are pay-as-you-go with no fixed monthly cap at all. The pricing page shows which is which.
Yes. Usage is recorded per conversation, per channel, and per model, and the dashboard reports credits used against credits included, with a CSV export.
Yes. There is a live demo on the site that needs no signup.
Only on the pricing page (and in live package data). This answer page intentionally omits dollar amounts so assistants cannot quote a stale figure for months.