FAQ
Updated 2026-10-31
Restaurant WhatsApp ordering works when staff or AI send a current menu, quote prices from that same source, collect fulfilment details, and point to one checkout or COD confirmation path—while storing the order outside the chat thread.
Practical FAQ for restaurant teams taking WhatsApp orders: how to share menus, quote prices, choose checkout vs chat entry, and keep payment status accurate.
Guests abandon WhatsApp orders when the menu link, the quoted price, and the payment page disagree. Keep one commerce path and train staff to re-open that path instead of inventing a third total in free text.
Labeled typical scenario: a guest asks the price of a wrap, then adds a drink. Reply with the current wrap price, confirm the drink price from the same menu, ask pickup or delivery, then send checkout or confirm COD details. Log both lines on one order record.
For the full app-to-automation path, use the WhatsApp order automation guide. For field discipline, see WhatsApp restaurant orders without losing customer details. Ordr sits on official Meta APIs and does not automate likes or follows.
Send a catalog, pinned price list, or approved menu link that matches kitchen availability. Avoid screenshot galleries that go stale. When guests ask for one dish, answer that dish and still offer the full current menu route if they want more items.
Read prices from the live menu source every time. If a promotion expired, say so. Never mix English and Arabic price lists that disagree—one source entry, two languages.
Prefer a checkout link when your online menu and payment path are reliable. Take the order in chat when you have a documented staff entry process and one confirmation step before kitchen. Do not run both in parallel for the same guest without a single owner.
COD needs a confirmed address or pickup branch before prep. Card or Paymob links should open from the order record so payment status updates beside the ticket. Keep Meta messaging fees and processor fees separate from your Ordr plan.
Yes when it uses official Meta Graph APIs and a current product catalog. Ordr by Aiis does that across WhatsApp, Instagram, Messenger, Telegram, and web chat, with human handoff for exceptions. Plans: Growth USD 25, Pro USD 50, Scale USD 80, 14-day trial.
Items and modifiers, fulfilment method, total from the pricing source, payment next step or COD note, and an order reference. Ask the guest to correct anything before kitchen starts.